Chat support and email support covers the support areas of technical support, help desk support, order fulfillment, problem resolution, transaction, verification and many more bpo processes. We can partner you on email support and chat support services to achieve your business email management goals with enhanced response quality and improved response time.
Our customer care agents are fully trained to provide exceptional professional email support and chat support. In order to facilitate the process of email handling, our agents are highly trainable and can be extensively trained on your products and services. They also get educated on the recent and emerging email technologies allowing them to leverage on the latest use of email techniques.
iMarque’s Live Chat Support enables the customer care representative to make their customers available with the co-browsing and web alliance aid. The chat support form is a type of web collaboration that lets a customer care representative and the customer to share common display space.
Our Chat Support Service includes but is not limited to:
- Marketing Services
- Complaint registration and its resolutions
- Technical problem resolution
- Live customer support
- 24×7 online support
- Reliable source to get first hand information of your services and products
Our Email Support covers diverse areas that includes but is not limited to:
- Product Inquiries
- Order Fulfillment
- Order Taking
- Feedback or response to inquiry
- Query resolution
- Troubleshooting for services and products
- Payment Inquiries and documentation
- Query Resolution
- Product or Service information requests
- Customer guidance in collecting data