Outbound & Inbound Call Center Services
iMarque Solutions Call Center acts as a hub to receive calls from the customers (Inbound) and to call the customers for various marketing activities to promote the business (Outbound). Inbound calls that are made by the customers to acquire information, report an issue they face on the product, or ask for any help which are commonly called as Customer Service or Customer Support. Likewise, Outbound call center is here the agents call the customers to service them with updated facilities and information and with the purpose of selling their products to the client’s. This helps clients in several ways to progress and cherish their business among the competitors.
Outbound Call Centre Services:
- Telemarketing
- Lead Generation
- Surveys
- Debt Collection
- Direct Sales
- Appointment Fixing
Inbound Call Center Services:
- Customer Service Support
- Technical Support
- Continuity Customer Retention
- Sales Support
- Help Desk Support
- Technical Trouble Shooting
- Order Taking Services
